I didn’t receive a tracking # but you said you emailed me one… What’s What’s going on?
Once your order is updated to shipped, we do email a shipping confirmation that includes your tracking number. Most of the time if you did not receive the order or shipping confirmation please be sure to check your SPAM folder. Once you find the email, remember to mark the email as not spam or from a safe sender, then add firstname.lastname@example.org to your email address book.
I’ve noticed that some kratom vendors don’t have a contact phone #. Can I speak to someone live at Psychedelium?
Yes, of course. Please call us directly, toll-free at +1 (971) 260-6189 to speak to a live person. Sometimes we may be on the other line, so leave a message and we will call you back. Or you can also email us at email@example.com for a quick response!
What is your FREE SHIPPING on every order, how long does it take?
Psychedelium is one of the few vendors who offer Free Shipping on every order! This option is available at the checkout. There is no dollar minimum or fine print… it’s free! Once your order ships with USPS, we will send you a tracking number which is included! Most orders are delivered within 3-4 days, depending on your location.
Do you offer same-day shipping?
Psychedelium does everything we can to ship as many orders as possible that same day! Of course, the earlier in the day you place your order, the better the chance that we can ship it the same day for you. The standard cut-off is usually 3 pm PST but please note sometimes because of inventory levels, order volume, or credit card clearing delays, some orders may take longer to process. If for some reason your order cannot ship within 24 hours, we will relay this information to you.
You have really low prices. Does that mean the quality of kratom isn’t as good?
Psychedelium does have some of the lowest prices online. And when you throw in free shipping savings on top of that, we really can’t be beaten! In regards to quality, we have been selling online since the beginning of 2015 and have a really good relationship with some of the best producers, farmers and more. Therefore, we’re able to pass our lower costs on to our customers. Not to mention that all of our products be it LSD, DMT, is milled fresh in-house daily!
When are you open?
Psychedelium is open Mon – Sun | 24Hrs
Do you offer a satisfaction guarantee?
Yep, we sure do! Just return the portion of the product that you’re not satisfied with and we will be happy to exchange it for something else or give you a refund for the amount you have returned. Please note that we do require a trackable form of return shipping to ensure that your return package gets delivered to us. Please contact us first for an RA# and more information before you return your product.
I’ve heard that adulterated kratom is dangerous. How can I know that your kratom is pure?
At Psychedelium, we take your safety very seriously and have all of our kratom lab-tested before it ships same with all our other products. As part of a 5-step process, your kratom batch is tested for the following:
Step 1: Confirm the identity of the sample
Step 2: Test for adulterants
Step 3: Test for heavy metals
Step 4: Test for pesticides
Step 5: Test for biological safety
When you receive your kratom, you will see the batch ID number on the back. If you’d like a copy of the Certificate of Analysis, please phone us with your batch ID number on hand.